Return & Refund Policy

Order Cancellation & Refund Policy At IBEEM, we are dedicated to providing a seamless shopping experience. Please review our updated cancellation, return, and refund policies below.

Order Cancellation

  • Cancellation Window: Orders can be canceled within 2 hours of placing the order.
  • Once your order is confirmed via email, please review the details promptly.
  • After the 2-hour window, your order enters the processing stage, and cancellations will no longer be possible.

Refund Policy

  • We offer a 15-day return policy exclusively for defective or damaged products. If your item arrives damaged or defective, you may request a refund or replacement according to your preference.
  • Before Shipping: We will share photos or videos of your order for confirmation prior to dispatch.
  • After Delivery: If you receive a defective or damaged product, please contact us within 24 hours of receipt to report the issue.
  • Refunds will only be processed after the returned product has been inspected and verified to meet our refund criteria.

Important Notice on Size and Exchanges

  • We do not offer exchanges. It is essential to carefully review the dimension stated on listing and confirm it before placing your order.
  • If you have size-related questions or need assistance, contact our support team prior to placing your order.

Return Shipping Costs

  • Customers are responsible for return shipping expenses.
  • Refunds will only be issued after we receive and inspect the returned item.

Refund Eligibility

  • Refund requests made after 15 days from the expiration of the guaranteed delivery period will not be honored.
  • Refunds will not be granted for orders that fail to arrive due to incorrect or invalid shipping addresses provided by the customer.

How to Request a Refund
To initiate a refund, please contact us through our "Contact Us" page with your order details and the reason for the refund request.

We value your satisfaction and strive to provide the best service possible. If you have any questions or concerns, don’t hesitate to reach out to our support team.